JoyasIllumina stands by its products with a free returns policy. If you’re not completely satisfied with any product purchased from us, return it. We will handle your return upon receipt within 5 business days.
Returns Guidelines:
- We do not accept returns postmarked more than 180 days after the invoice date.
- We reserve the right to refuse merchandise that is returned after the 30-day warranty period or to charge additional restocking fees based on the original invoice date.
- Hazardous items, special-order items, custom-made items, physically altered items and partially used packages are not returnable.
Hazardous materials
Subject to Department of Transportation rules and regulations,
Precious metal milled materials, casting grain and precious metal clay
For returns postmarked within 10 days of the invoice date, we will refund the invoice price by the original method of payment. For returns postmarked more than 10 days after the invoice date, we will also charge a 15% restocking fee.
Findings, tools, equipment and display items
For returns postmarked within 30 days of the invoice date, we will refund the invoice price by the original method of payment. For returns postmarked more than 30 days after the invoice date, we will also charge a 10% restocking fee.
Send your return items to:
International Returns
These policies apply to domestic customers only. You can see our international returns policy here.
